Question 1

PalGate App installation

Accepted Answer

To install the PalGate app, go to the app stores for Android (Play Store) or iPhone (App Store).
**App Installation and Registration Process (identical for both operating systems):**
1. Download the app from the appropriate app store based on your device model (Android or iPhone).
2. Click on “Open.”
3. Enter the user’s phone number. You will immediately receive an SMS with a 5-digit verification code.
4. Enter the code received via SMS. For Android devices, the code is usually detected automatically.
5. Enter the user's name.
6. Click “Continue” or “Finish.”

If the user's phone number is already registered to one or more gates, they will appear immediately. If the phone number is not authorized for any gate, a message will appear: “You are not authorized at this gate.”

If you receive the message “You are not authorized at this gate,” please contact the system administrator (homeowners’ association, management company, gate company, etc.) to ensure the number has been correctly registered.

Pal Electronics does not intervene in system management, including adding or removing users.

Attached is a short video explaining the app installation on the iOS system:

Question 2

Widget install

Accepted Answer

To enable quick and convenient opening of gates/doors from your phone’s main screen without entering the PalGate app, it’s possible to install a widget that allows a single-tap opening command.
To install a widget on the main screen of an Android phone, follow these steps:
Press and hold an empty area on the main screen of your Android phone.
Select “Widgets.”
From the available options, find “PalGate” and press and hold it.
While holding, place the button on the main screen.
In the list of authorized gates that opens, tap the down arrow next to the gate name you wish to assign to the widget.
Adjust the size of the button on the main screen.
Tap an empty space to confirm the widget activation.
There is no limit to the number of "buttons" you can add to the home screen.
Note! To ensure the proper operation of the PalGate widget, it is recommended to enable battery optimization.
Attached is an instructional video on adding the widget to the home screen.

Question 3

Battery optimize

Accepted Answer

To enable the proper functioning of widgets on the main screen, it is recommended to perform battery optimization.

Follow these steps:

1. On your phone's main screen, locate the PalGate app icon.
2. Press and hold the icon to open a menu.
3. Select "Info" or "App info."
4. Tap on “Battery.”
5. Select “Optimize battery usage.”
6. Choose “All” to display all apps on the phone.
7. In the list that opens, search for “PalGate” in English and tap on it.
8. Toggle the switch to "Off."

Now you can use the widgets properly.

A short instructional video on battery optimization is attached.

Question 4

Change icon and gate name

Accepted Answer

Each user can change the gate’s name as it appears in their list and customize the gate icon with a different color. This allows for ease of use and quick identification of the desired gate, especially if the user has authorization for multiple gates.

**To make these changes:**

1. Open the PalGate app.
2. Click on the settings icon (gear) next to the desired gate name.
3. In the settings screen that opens, click on the rotating arrow or "+" sign.
4. You can now select a different color and image for the icon.
5. To change the gate's name, click on the pencil icon next to the gate name.

All changes made on this screen affect only this user’s display and not that of all users, even if the action is performed by an administrator. Changing the gate/door name for all users can only be done through the online management interface.

A short instructional video on using this feature is attached.

Question 5

Latch relay

Accepted Answer

There are several options for relay locking in the system, which can keep the gate open or closed, even for authorized users.

Using relay locking (as opposed to a timer, where days and hours for opening are pre-set) can be done at any time, based on the authorized user’s decision.

To use this function, the user must be granted access to it, even if they are an administrator in the system!

**Meanings of N.C., N, and N.O.:**

- **N.O. - Normally open** - The gate will remain closed and will not open for anyone, including authorized users.
- **N - Normal** - Normal operating mode of the gate.
- **N.C. - Normally close** - The gate will stay open and will not close until it’s returned to normal operating mode.

**How to Grant Relay Locking Permission to a User:**

1. Go to the settings of the gate for which you want to grant permission.
2. Click on "Admin Options."
3. Click on "Users."
4. Find the user to whom you want to add the permission (if granting permission to yourself, enter your own user profile).
5. Enable the "Exit Lock" function.
6. Save.

**There are two ways to activate relay locking:**

**First Option:**

1. Go to the gate settings.
2. Click on "Admin Options."
3. In the menu that opens, select the desired option: N.C., N, or N.O.

**Second Option:**

1. Long press on the gate name.
2. In the pop-up window, confirm the action by clicking "OK."

After activating the relay lock, an orange icon will appear next to the gate name, indicating that the lock is active.

Question 6

Add users

Accepted Answer

Any user in the app with administrator permissions can add new users to the controller, allowing them to open the gate. Here are the steps to do so:

1. Click on the "Settings" button (gear icon) next to the name of the gate where you want to add the user.
2. Click on "Admin Options."
3. Click on "Users."
4. Click on the "+" button on the right.
5. In the screen that opens, fill in the details of the new user.
6. After entering the details and selecting permission options, click "Save" at the top left.

The user’s phone number can be in various formats, such as: 052… or 52…  
You can also add a landline phone number with a prefix, for example: 03… or 3…  
If the user has a foreign SIM card with a prefix other than 972 (Israel’s prefix), click on 972 and select the country or prefix for the country to which the SIM belongs, such as the USA - 1.

**User Permission Options:**

- **Exit 1** - Cannot be disabled (for systems with two exits, you can designate which exit the user is authorized for).
- **Emergency Lock for Exit 1** - An emergency function that allows the gate to be locked.
- **Assign Administrator** - This option grants the user system administrator capabilities (Note: One administrator can remove another from the system).
- **Open via Dialing** - Allows the gate to be opened by dialing a phone number (useful for users without a smartphone or with a landline). Without enabling this option, the user can only open the gate via the app.
- **Linked Device** - Allows the user to "mirror" their permissions to an additional device, such as a tablet or in-car multimedia system.

Question 7

History log

Accepted Answer

Any user with administrator permissions in the system can view the last 50 actions performed on the controller.

In the online management interface, it is possible to see an unlimited history of actions since the controller’s installation.

**How to Use and Check Action History:**

1. Click on "Settings" (gear icon) next to the gate’s name.
2. Click on "Admin Options."
3. Click on "History."

In the list that opens, you can see recent actions with the following details:

- **User** (phone number, remote control, or name) who accessed the system.
- **Time** of access.
- **Method of access** (dialing, app, remote control, vehicle sensor, Siri, Google Assistant, Google Home).
- **Status** of access request - successful or unsuccessful.
- **Exit** (for controllers with two exits, the number of the exit the user accessed will be displayed).

Question 8

Users management

Accepted Answer

Similar to adding new users to the system, an administrator can change permissions for existing users.

**How to Change Permissions for an Existing User:**

1. Go to "Settings" (gear icon) next to the gate’s name.
2. Click on "Admin Options."
3. Click on "Users."
4. Locate the user in the list you wish to modify and click on them.
5. Adjust the permission "switches" as needed.
6. Click "Save."

**User Permission Options:**

- **Exit 1** - Cannot be disabled (for systems with two exits, you can designate which exit the user is authorized for).
- **Emergency Lock for Exit 1** - An emergency function that allows the gate to be locked.
- **Assign Administrator** - This option grants the user system administrator capabilities (Note: One administrator can remove another from the system).
- **Open via Dialing** - Allows the gate to be opened by dialing a phone number (useful for users without a smartphone or with a landline). Without enabling this option, the user can only open the gate via the app.
- **Linked Device** - Allows the user to "mirror" their permissions to an additional device, such as a tablet or in-car multimedia system.

Question 9

Device Linking

Accepted Answer

Every authorized user (enabled by default for all users) can use the **Device Linking** function.

If the function is not enabled, any administrator of the unit can change the user’s permissions and enable it at their discretion.

This function allows the PalGate app to be used on a tablet or in-car multimedia system without a SIM card or phone number for registration, using the same user account with the exact same gates.

short instructional video on how to activate this service:

Question 10

Language change

Accepted Answer

Every user in the PalGate app can change the interface language. The change will affect only that user’s display.

**How to Change the Language in the App:**

1. On the app’s main screen, tap on the three lines (side menu).
2. Tap on “Language.”
3. In the list that opens, select the desired language and tap on it.
4. Immediately after selection, the app will display in the chosen language.

Question 11

Add new device

Accepted Answer

Adding a controller to the system and activating it for the first time is done by the gate company or an authorized installer.

Once the controller has been activated by an installer for the first time, it cannot be reactivated by another user, even if that user is intended to be an administrator in the system.

In this case, the installer must add the user to the system and assign them as an administrator.

**To activate a controller for the first time, follow these steps:**

1. Open the PalGate app and tap on the three lines on the right to open the side menu.
2. Tap on “Add New Unit.”
3. The phone camera will open (if the app requests camera access, tap “Allow”).
4. Point the camera at the QR code on the back of the device or its box – the serial number and code will be detected automatically.
5. If you prefer to enter the details manually or the sticker is unavailable, tap on “Manual.”
6. Enter the serial number (S/N) of the controller (begins with 3G…, 4G…, BT…, or RD…).
7. Enter the 5-digit code located beneath the serial number.
8. Enter the gate’s name (this name will appear for all users authorized for the gate in the app).
9. Enter the gate address and select from the suggestions in the pop-up box. If the address isn’t available, simply enter the city or town name.
10. Tap “Save.”

The controller will immediately appear in “My Systems,” and you can begin using it. You may now proceed to add/manage users.

Question 12

Legend

Accepted Answer

In the PalGate app, there are standardized icons that represent existing permissions or activated functions, such as the emergency command.

Administrator - If this symbol appears next to the gate name, it means the user is designated as an administrator for this gate.
Normal Operation - This will appear next to each gate name as long as no emergency locks (orange indicators) are active.
Emergency Lock Activated - Activated by an authorized user (does not need to be an administrator for the gate).
Exit Disabled by Administrator - The gate cannot be opened due to an emergency lock. Please contact the system administrator for further assistance and to release the lock.

Question 13

Google Home/Assistance

Accepted Answer

Any user with an Android smartphone can open the gate using voice commands.

**Note!**  
The gate/door name must appear in English in the app for it to work with Google Assistant/Home!

You can find instructions for changing the gate name via the link here.

**Steps for Initial Setup of Google Assistant on Android Devices:**

1. Open the Google or Chrome app.
2. Tap on your picture or name at the top to access your profile details.
3. Select "Google Assistant settings" (some devices may require you to perform "Voice Match" setup – this step is mandatory to continue).
4. Scroll down and tap on "Devices."
5. Tap on "Add Device."
6. Tap on "Device Link."
7. In the list that opens, find the PalGate app.
8. Tap **Connect account**.
9. Tap **Confirm** (Connect).

You can now say:

“Hey Google, Open… [gate name in English].”

**Options for Opening with Google Assistant:**

Each option is available separately for each gate:

- **Immediate Opening**
- **Opening with Code** – After saying the opening command, Google will request a password. Only after saying the correct password will the opening command be sent to the system.
- **Request Confirmation** – After saying the opening command, Google will ask if you are sure you want to open the gate. Once you respond “Yes,” the opening command will be sent to the system.

Question 14

Auto open

Accepted Answer

Here is a brief guide on how to set up automatic opening with the PalGate app on iPhone and Android devices:
Note! This function is supported on the new SPIDER devices.

Question 15

Delete Account

Accepted Answer

At PalGate, we respect your privacy and are committed to ensuring that your personal data is handled securely and transparently. If you wish to delete your account and all associated data from our systems, please follow the steps outlined below.

Important Warning

Please Note: Deleting your account will result in the permanent deletion of all your data, including registered devices, linked services such as Android Auto, Google Assistant, Widgets, and your profile picture. This action is irreversible.

Steps to Request Account Deletion
    
    1. Open PalGate Application
    2. Navigate to the settings menu by tapping the three dots icon on the top of the screen:

3. Scroll down and find the “Delete My Account” button:

4. Enter full number (country code + phone number) for confirmation

5. Press "DELETE MY ACCOUNT" red button

6. You will be prompted to confirm your decision. Click "DELETE MY ACCOUNT"

Data Deletion and Retention

When you request the deletion of your account, the following data will be permanently deleted from our systems:

•    Personal Information: This includes your name, email address, and any other personally identifiable information provided during registration.
    •    Account Activity: All records of your activity within PalGate, including but not limited to, preferences, and settings.
    •    Registered Devices and Services: All registered devices and services such as Android Auto, Google Assistant, Widgets, and profile pictures.

Data Retention

Certain types of data may be retained even after account deletion due to legal and regulatory requirements:

•    Usage Logs: As a gate opening app, logs of previous gate openings and associated usage data may be retained for security and compliance purposes.

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Frequently Asked Questions